For the purpose of the Data Protection Legislation and this policy we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you.
Personal data is defined as any information relating to an identified or identifiable natural living person – a ‘data subject’.
Who we are:
When we say ‘we’ or ‘us’ or ‘our’, we are generally referring to TreeTopFrog Ltd.
What personal information is collected?
Typically we collect:
· Names, addresses, personal contact details
· Details of any products you have received from us
· Our correspondence and communications with you
· Information about any complaints and enquiries you make to us
Why we collect this personal information?
The personal information collected is strictly necessary for us to effectively run our business. TreeTopFrog Ltd collects and stores personal data for a number of reasons, such as:
· When you contact us by email or telephone or to enquire about our services
· To communicate with you by post, email or phone
· To maintain client and administrative records
· To process financial transactions and applications
· To meet legal, regulatory and ethical responsibilities
We are committed to ensuring that the information we collect, use and store, is appropriate, is not excessive, is accurate and up to date, is not retained for longer than required and does not constitute an invasion of your privacy.
You can request, change, restrict, make portable or erase certain personal information depending on the guidelines set out in our retention policy and data register.
Who has access to your information?
We will generally comply with requests for specific information from regulatory and law enforcement bodies where this is necessary and appropriate.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Our legal basis for processing
We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.
We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.
We may also process your personal data for the purposes of a contractual agreement i.e. as it is necessary for the contract.
We may also use your information for marketing purposes. Marketing information can be received by telephone, mail or email.
If you do not wish to receive marketing information, please opt-out via email and we will ensure you will be taken off the marketing information list.
We will never pass your information onto third party marketing companies.
We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases, it is based on the business need.
What rights you have over your data
The TreeTopFrog Ltd, at your request, can confirm what information we hold about you and how it is processed.
We will normally respond to your request within one month of it being received. However, in some cases, we may need to extend this to three months. We will always write to you within one month of receiving your original request to tell you if this is the case.
A copy of your personal data is usually provided free of charge. However, we can charge a ‘reasonable fee’ where we find that the data requested is excessive or unfounded and in particular if the request is a repetitive one.
Queries or Comments
We hope that you will not need to complain about how your personal data is being processed by TreeTopFrog Ltd. If, however, you want to, you have the right to lodge a complaint directly to the Company.
UK Data Protection Regulator, The Information Commissioners Office (‘ICO’), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or visit https://ico.org.uk/concerns